Batt-Latch servicing and spare parts:
We have about one staff member on average (1 FTE) dedicated to servicing Batt-Latch timer units from NZ and abroad. Other staff are involved in manufacturing and procurement as required. We think it's a good time to give some clear guidelines on our generous servicing and warranty policy.
Every Batt-Latch made since 1995 has a serial number on it, and we have manual records on any service history for each one. While we know the date of manufacture, we don't always know the date of purchase, so we'll often extend the 12 month full warranty period by a few months. Until the timer unit is at least 2-3 years old and has been well used, we'll also go easy on any repair costs.
Those well familiar with the Batt-Latch know that earlier units were moulded in red. In 2009 we moved to various specialist engineering plastics, always in a blue colour. The latest blue plastic has proved the most successful yet, it's very strong and the case holds its shape well. These cases have been available since April 2012.
The new cases always come with the latest overlay and keypad, a new type gasket, a new solar panel. They make a very good upgrade to older timers that might come in, and when that case is fitted, we'll restart a 6 month warranty.
If an older timer comes in for repair (a red or an earlier blue case), we'll be looking to move to the new case, as long as we can repair and swap the Batt-Latch circuit board into it within a reasonable time. We might need to change one or more other parts: the battery pack, the gearbox or parts of it, the LCD module. Since a new Batt-Latch unit with all fittings is about NZ$400 (+GST), we limit any repair cost to a maximum of $150.
If you urgently need the use of a gate timer, and the delay with couriers is going to be a problem, we have a limited number of older loaner Batt-Latch units that we can despatch to your address the day you call. Please just remember to send them back once everything is sorted. If you are tempted to buy an additional Batt-Latch in this situation, we'll help that idea along, and most likely will repair your old one for free.
If we don't think you've had a great run with the timer perhaps since the last repair, or since purchase, we'll write off labour or parts so that there is a smaller cost, or none at all. The customer always has to pay the cost of getting the timer to our workshop, but we will pay the cost to return it. This applies also to overseas customers, and in view of our interest in exporting the timers, any costs will be minimal in general.
If an older timer has been left too long with water inside, so it has multiple faults, we will reluctantly write it off (rare), but we'll discuss a great deal for you on a new timer with 12 month warranty.
Other parts: we always have spares of the fittings. The export length springs are in stock (not often on retailers shelves) and these reduce the strain on the timer's gearbox. Any broken straps are covered by warranty, enquire with us or through your retailer. We'll courier a new strap the same day.
Thanks again to all the enthusiastic users of the Batt-Latch, for your custom and for the positive feedback.
We have about one staff member on average (1 FTE) dedicated to servicing Batt-Latch timer units from NZ and abroad. Other staff are involved in manufacturing and procurement as required. We think it's a good time to give some clear guidelines on our generous servicing and warranty policy.
Every Batt-Latch made since 1995 has a serial number on it, and we have manual records on any service history for each one. While we know the date of manufacture, we don't always know the date of purchase, so we'll often extend the 12 month full warranty period by a few months. Until the timer unit is at least 2-3 years old and has been well used, we'll also go easy on any repair costs.
Those well familiar with the Batt-Latch know that earlier units were moulded in red. In 2009 we moved to various specialist engineering plastics, always in a blue colour. The latest blue plastic has proved the most successful yet, it's very strong and the case holds its shape well. These cases have been available since April 2012.
The new cases always come with the latest overlay and keypad, a new type gasket, a new solar panel. They make a very good upgrade to older timers that might come in, and when that case is fitted, we'll restart a 6 month warranty.
If an older timer comes in for repair (a red or an earlier blue case), we'll be looking to move to the new case, as long as we can repair and swap the Batt-Latch circuit board into it within a reasonable time. We might need to change one or more other parts: the battery pack, the gearbox or parts of it, the LCD module. Since a new Batt-Latch unit with all fittings is about NZ$400 (+GST), we limit any repair cost to a maximum of $150.
If you urgently need the use of a gate timer, and the delay with couriers is going to be a problem, we have a limited number of older loaner Batt-Latch units that we can despatch to your address the day you call. Please just remember to send them back once everything is sorted. If you are tempted to buy an additional Batt-Latch in this situation, we'll help that idea along, and most likely will repair your old one for free.
If we don't think you've had a great run with the timer perhaps since the last repair, or since purchase, we'll write off labour or parts so that there is a smaller cost, or none at all. The customer always has to pay the cost of getting the timer to our workshop, but we will pay the cost to return it. This applies also to overseas customers, and in view of our interest in exporting the timers, any costs will be minimal in general.
If an older timer has been left too long with water inside, so it has multiple faults, we will reluctantly write it off (rare), but we'll discuss a great deal for you on a new timer with 12 month warranty.
Other parts: we always have spares of the fittings. The export length springs are in stock (not often on retailers shelves) and these reduce the strain on the timer's gearbox. Any broken straps are covered by warranty, enquire with us or through your retailer. We'll courier a new strap the same day.
Thanks again to all the enthusiastic users of the Batt-Latch, for your custom and for the positive feedback.
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